Returns & Exchanges

At Texas Leather Goods, every piece is selected with intention. Our return process is designed to be straightforward, respectful of our materials, and fair to our clients.

Return Eligibility

Returns and exchanges are accepted within 14 days of delivery, provided items are returned in their original condition—unused, uncut, and undamaged.

Return Authorization (RMA Required)

All returns must be authorized prior to shipment.
Please contact us to request a Return Merchandise Authorization (RMA) number.

Returns received without an approved RMA number will not be accepted.

Final Sale Items

The following items are final sale and not eligible for return or refund:

  • Gift cards

  • Leather that has been cut, altered, or damaged after delivery

  • Items marked as Final Sale

If the Error Is Ours

If an item arrives incorrect or damaged due to a Texas Leather Goods error, we will cover all return and replacement shipping costs. No restocking fee will apply.

Customer-Initiated Returns

Returns not related to a Texas Leather Goods error are subject to a 15% restocking fee.
Original shipping costs are non-refundable, and return shipping is the responsibility of the customer.

How to Request a Return

To begin a return or exchange, please contact us:

orders@texasleathergoods.com
Or via our website chat

Our team will provide instructions and issue your RMA number.

Missing or Damaged Items

If your order arrives with missing or damaged items, please notify us promptly so we can assist you.

A Final Note

Leather is a natural material. Variations in color, texture, and markings are part of its authentic character and are not considered defects.